Terms and Conditions
Town Hall and Symphony Hall, Birmingham are jointly managed by the independent Charitable Trust, Performances Birmingham Limited (“PBL”). PBL may act as an agent on behalf of organisations/orchestras presenting concerts or events in Town Hall & Symphony Hall.
Performances Birmingham Limited – company controlled by Birmingham City Council. Registered Charity No 1053937. Company Registered in England. Company Registration No 3169600. Registered Office: Symphony Hall, Broad Street, Birmingham, UK B1 2EA.
Use of this Website
You undertake that all details provided to us for the purpose of booking, ordering or purchasing tickets, goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the tickets, product or service. If there are any changes to the details supplied it is your responsibility to inform us of those changes.
All tickets and any discounts are offered subject to availability at the time of booking.
We will send confirmation that we have received of your order by e-mail, but please note that this does not guarantee the ticket sale.
Credit and debit card sales will be encrypted.
You may not sell it to a third party or use it for any commercial or promotional purpose without our consent.
Refunds will be given if the performance is cancelled. Tickets are not transferable to another concert or event unless you are advised otherwise and you may be charged a fee.
Please take care of your tickets, as we may not be able to issue duplicates. You may be charged for duplicate tickets.
Promotional codes and special offers cannot be applied to tickets that have been already booked.
Please check your tickets carefully, as mistakes cannot always be rectified.
Every member of the audience must possess a valid ticket. Tickets that have been altered or defaced will be deemed invalid and you may be refused entry. We reserve the right to alter the location of your seat without prior notice. Should this be necessary we will reimburse any reduction in value between your original seat and your new location.
We attempt to ensure that the information available on the web site at any one time is accurate.
We do not accept liability for any errors and/or omissions and reserve the right to change any of the information found at this site at any time without notice.
Regrettably, we are unable to accept responsibility for personal property brought into Town Hall, Symphony Hall and The ICC.
We do not accept liability for any indirect or consequential loss arising out of the use of or the inability to use the web site or for any products or services purchased from the web site.
We will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased. This liability section only applies to the extent permitted by law.
Safety & Enjoyment
We will make every effort to admit latecomers at a suitable break in the performance, but we cannot always guarantee entry.
Mobile phones, pagers and other electronic equipment must be switched off during the performance.
We may, on occasion, conduct security searches.
We reserve the right to refuse admission or to remove audience members at our discretion including, for example, where your behaviour may affect other peoples’ enjoyment of the performance.
Please take care of all personal property brought into the building.
You may take water in plastic bottles into the auditorium. Other items of food or drink are only allowed on medical grounds. Please ask the Duty Manager.
We do not permit unauthorised use of cameras and recording equipment within the auditorium and foyers.
Animals other than Guide Dogs and Assistance Dogs are not allowed in the auditorium.
Unauthorised trading within the buildings is not allowed.
The entire building is a non-smoking area.
- Official merchandise will only be available inside the building.
- We recommend that you double check details of the performance details before you travel as they may be subject to change.
- As a member of the audience you may be filmed, photographed or recorded for broadcasts, security or health and safety reasons.
If you have complaints relating to any aspect of the performance please contact the Duty Manager as soon as possible, preferably before the performance or during the event – any of the Stewards in the Hall will be able to find the Duty Manager for you.
Performances Birmingham Limited, The NEC Group and third parties may carry out general filming and sound recording in or around Town Hall, Symphony Hall and The ICC. Purchase of a ticket signifies your consent to being included in and to the exploitation of such films and recordings without any rights for payment.
Every purchase you make shall be deemed performed in England. English law shall govern every aspect of contractual agreement concerning purchases made from us.
These terms contain the entire agreement between you and Performances Birmingham Limited relating to your purchase. The invalidity or enforceability of any term shall not affect the validity or enforceability of any of the other terms.
THSH Gift Vouchers
PBL acts as an Agent on its own behalf and on behalf of show Promoters and accepts THSH Gift Vouchers as payment for tickets on sale through PBL Box Offices.
Some promoters may not sell some or all of their tickets through PBL, in which cases vouchers cannot be accepted.
Vouchers may be redeemed in person at the Town Hall and Symphony Hall Box Offices, by post, over the phone or online at www.thsh.co.uk.
Vouchers may be used as whole or in part payment for tickets to the value indicated on the voucher.
Vouchers cannot be exchanged for other goods or cash or be applied retrospectively to the payment of tickets that have already been purchased.
Change will be given in gift vouchers.
Once the redemption code has been used, the voucher will become invalid and cannot be used again.
PBL reserves the right to restrict the use of vouchers in the event of exceptional circumstances. This does not affect your statutory rights.
Tickets will be sold subject to availability at the time of booking.