Accessibility and Information for Disabled Visitors
Everyone is welcome at Town Hall and Symphony Hall and we will do whatever we can to ensure that you have an enjoyable visit. Staff are always available to help, so please ask us if you need any assistance.
General Information & Getting in Touch
Box Office Minicom Line 0121 644 6140
To enquire about facilities for disabled people please call 0121 780 4949
THSH What’s On Guides are available on CD, free of charge, from
Off Gwendolen Road
Telephone 0116 249 0909
In consultation with our Disabled Customer Access Group, we have reviewed the support we currently offer to customers who require an assisting companion to attend our venues and we now provide a single offer to disabled customers across all events.
For events taking place from 1 September 2013, customers who need the assistance of a companion to attend an event in our venues will be entitled to claim a ticket for their companion free of charge, as part of our Access Scheme.
‘Assisting Companion’ tickets will be available for all events, although there will be a limit on the number available for each show.
Tickets for some of these events are already on sale, so please sign up to the Access Scheme as soon as possible if you would like to request these tickets when booking. You can download the application form from the left-hand side of this page.
Please note that we are not able to apply this new arrangement retrospectively, therefore we advise you to join the Access Scheme as soon as possible.
Please use the dedicated phone line for disabled patrons (0121 780 4949) when booking your tickets and discuss your needs with a member of our Box Office team.
Tickets for other people with disabilities
Following discussion with the THSH Disabled Customer Access Group, we have decided that it is fair to ask people who have a disability but who are able to attend concerts unassisted to pay the full standard ticket price, unless there is another discount to which they are entitled (for example, 60plus or a subscription package). This is a change from our previous policy, but one which enables us to prioritise help to those who need assistance to attend events.
If you have any queries about these changes, or need more information, please email us at email@example.com, or call on 0121 780 4949, and we would be delighted to help.
Town Hall, Symphony Hall, and the ICC are accessible to wheelchair users and there are various positions where wheelchair users can be seated. If you are a wheelchair user, it is very helpful to know if you would prefer to transfer from your wheelchair to a seat or whether you will be remaining in your wheelchair for the performance. If you need to borrow a wheelchair to transfer from the main entrance to your seat, please ask a member of staff when you arrive.
We are very aware that we can offer wheelchair seats/positions only in selected parts of our Halls, due to the seating configurations of our buildings. As we appreciate that these seats may not be in your preferred areas, we now guarantee you the best available wheelchair seat/position at the lowest possible price.
Toilets accessible to wheelchair users are available on Levels 3, 5 and 5a at Symphony Hall, and on all Levels at Town Hall. Some toilets at Symphony Hall require a RADAR key – please ask a member of staff if you do not have your own RADAR key.
Visually Impaired People
Guide dogs are very welcome. You can either keep them with you in the auditorium during the concert or event, or we will be happy to look after your dog for you in the foyer while you enjoy the performance. Please ask a member of staff if you would like help to get to your seat.
Hearing Impaired People
Town Hall is equipped with an induction hearing loop. You will need to switch your hearing aid to the appropriate setting to make use of this system.
Symphony Hall is equipped with an infra-red hearing enhancement system, which can be used either in conjunction with a hearing aid or with ear-phones. In both cases you will need a receiver to use the system, and these are available to borrow, free of charge, from the Cloakroom near to the Box Office.
People with Mobility Difficulties
At Town Hall there is generous leg-room between the rows in the Stalls. Access to the Stalls seats is up a small number of steps, or there is a lift or ramp if preferred. The Circle seats are located up one flight of stairs (a lift is available) but please note there are stairs inside the Auditorium in the Circle to access all rows except Row A. The main Bar, toilets and Cloakroom are on the level below the ground, down one flight of steps (a lift is available), and there are accessible toilets on every level.
At Symphony Hall there are some areas with loose seating which offer more leg-room – please ask the Box Office team when booking if you think you would prefer to sit in these seats. Lifts are available to access the upper levels of Symphony Hall but please note that there are steps within the Auditorium on all levels, including the Stalls. If you need flat access to your seats please ask when booking. There are bars and toilets on every level, and accessible toilets are available on Level 3, 5 and 5a.
In the event of a medical emergency, please notify a member of staff who will be able to contact a first aider to help you.
Town Hall has accessible toilets on every level. On the Lower Level the toilet is located near to the Baby-Changing Room (turn right out of the lift).On the ground level (Stalls seats) there is an accessible toilet in each of the side foyers. On the Circle Level there is an accessible toilet in the Circle Bar (Door J side).
Symphony Hall has accessible toilets on Level 3 (near to the Cloakroom – this toilet needs a RADAR key – and another outside Door 1), and on the Executive Room corridors on Levels 5 and 5a. Please note that there is no accessible toilet on Level 4, although lifts are available for easy access to other levels.
Dropping Off & Parking for Disabled People
At Town Hall there is a convenient layby on Paradise Circus (alongside Town Hall) where disabled people can be dropped off and collected.
There are three parking spaces for Blue Badge holders directly outside Town Hall (accessed from Paradise Circus) – these must be booked at least 24 hours in advance by phoning Town Hall Stage Door on 0121 644 5039. You will be asked for your Blue Badge details, vehicle registration number, concert date, contact name and telephone number, so please make sure you have this information to hand when you call.
Other Blue Badge parking bays near to Town Hall are located on Margaret Street (near Cornwall Street) and Edmund Street (near Margaret Street).
At Symphony Hall disabled patrons can pre-book a drop-off/collect directly outside the main entrance to the ICC. You will need to book your drop-off at least 24 hours before your visit, by phoning the Box Office on 0121 780 4949. If you have not pre-booked, you will not be permitted access through the security barrier, so please remember to give us a call!
There are a very limited number of parking spaces at Symphony Hall for disabled people driving themselves. Demand for these spaces is often greater than we can supply, so we do try to prioritise these spaces for people who cannot be dropped off. To request a parking space, please call the Box Office on 0121 780 4949. You will be asked for your Blue Badge details, vehicle registration number, concert date, contact name and telephone number, so please make sure you have this information to hand when you call.
Additional free parking for disabled people is available on Level 9 of the North Car Park at the NIA (National Indoor Arena).
For detailed information about Blue Badge parking in Birmingham, please visit Birmingham City Council’s Blue Badge Parking Page, including a downloadable pdf leaflet, or call 0121 303 6644.