Information for Disabled Visitors

Everyone is welcome at Symphony Hall and we will do whatever we can to ensure you have an enjoyable visit. Staff are available to help, so please ask us if you need any assistance.

Getting In Touch

Box Office Minicom Line 0121 644 6140
Facilities for Disabled People 0121 780 4949

Dropping Off & Parking

Blue Badge holders can pre-book a drop off request by calling the Box Office on 0121 780 4949 and presenting their Blue Badge to the Security Officer at the barrier on arrival.

Please note drop off requests must be made a minimum of 24 hours before the concert at the latest.

To Request A Parking Space at Symphony Hall

Very limited parking for disabled people driving themselves is available at the ICC. Please book your space in advance by calling the Box Office 0121 780 4949. You will be asked for your blue badge details, vehicle registration number, concert date, contact name and telephone number before we are able to reserve a space so please make sure you have this information to hand when you call.

Additional free parking for disabled patrons is available on Level 9 of the North Car Park at The NIA (National Indoor Arena).

For detailed information about Blue Badge parking in Birmingham, please visit Birmingham City Council’s Blue Badge Parking Page, including a downloadable pdf leaflet.

Wheelchair Users

Symphony Hall and The ICC are accessible to wheelchair users and there are various positions where wheelchair users can be seated. Please discuss your needs with the Box Office staff when booking your tickets. Lifts are available to access the upper levels of Symphony Hall but please note there are steps within the auditorium on all Levels, including the Stalls. If you need flat access to your seats please ask when booking.

Adapted toilets for wheelchair users are located in the foyers on Level 3 and Level 5. A RADAR key is required to access the toilet on Level 3 near the cloakroom – please ask one of the Security Officers if you do not have your own RADAR key.

Visually Impaired People

Guide dogs are welcome. You can either keep them with you in the auditorium during the concert or we will be happy to look after your dog for you in the foyer while you enjoy the performance. Please ask a member of staff if you need help to get to your seat. Tactile signage is fitted in the lifts

Hearing Impaired People

Symphony Hall is equipped with an infra-red hearing enhancement system, which can be used in conjunction with a hearing aid or with ear-phones. In both cases you will need a receiver to use the system and these are available to borrow, free of charge, from the Programme Desk on the ground floor near to Door 2 – please ask a steward when you arrive.

Medical Emergencies

In the event of a medical emergency please notify a member of staff who will be pleased to help you.

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