How to book

It’s quick and easy to book tickets for events at Town Hall and Symphony Hall. 
Book online, by phone or in person at the box office.


Find the event you want to attend and click Book Now button on the listing page. You will then be able to select seats and add them to your basket.

All ticket prices include a per ticket commission unless otherwise stated. This is waived for THSH Patrons, and if you book a package of 3 or more classical concerts, So remember to log in to your account before making your purchase. If you choose to receive your tickets by post, a £1.50 postage fee will still apply.

Please note: every member of the audience over the age of 18 months must possess a valid ticket. (It is fine for older children to sit on the lap of an adult, however if they are over 18 months old they still require a ticket.)

In Person

Symphony Hall

The Box Office is to your right as you enter through the main ICC entrance on Centenary Square. We’re open Monday to Saturday from 10am – 6pm, and on concert evenings 30 minutes into the start of the performance.

Town Hall

The Box Office is to your right as you enter through the main entrance on Victoria Square. It’s open on event days only, two hours before the start time of a performance – please call 0121 780 3333 in advance to confirm. You can also book Town Hall events at the main Box Office in Symphony Hall.

By Phone

Call us on 0121 780 3333

Symphony Hall Box Office, in the ICC is open 10am - 6pm (Monday - Saturday). Closed Sundays and Bank Holidays except when there is an event (open two hours before event starts).

For group bookings, please call 0800 358 7070 (10am – 5pm, Monday to Friday) or email

See a full list of contact details for each department.

Hearing impaired patrons can call the Box Office minicom line on 0121 644 6140.

* Read the complete ticket terms and conditions

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Need help booking tickets?

Print at Home Tickets

What is Print at Home (PAH)?

PAH is a method of receiving your tickets via email. Rather than having tickets posted to you, or collecting them from the Box Office, an email is sent following a confirmation email, with a PDF attachment containing your tickets. Print at home tickets are used in the same way standard tickets except that they are printed on printer paper by you at home instead of printed onto the venues ticket stock.

I forgot to print my PAH tickets, can I show them on my phone?

No, only printed tickets will be accepted. We can usually reprint your tickets for you at the box office; however there will be a duplicate ticket charge of £2 for this.

Where can I learn more?

We've included a list of FAQ's for you to download at the bottom of this page. If you do have questions not covered by this list, please give Box Office a call on 0121 780 3333.

Ticket Protection

THSH offers Ticket Protection to protect your transaction through the provider Ticket Plan. This is not an insurance policy. For a fraction of the cost of your tickets, it allows you to re-coup 100% of the paid ticket price (including per ticket commission) if you are unable to make it to your event. Please see below downloads for the full terms and conditions. Any refund will be managed by Ticket Plan Group on behalf of THSH. To purchase simply:

1. Select the event you wish to attend and choose your seats

2. If ticket protection is available for this event the Ticket Protection page will appear with the correct number of tickets selected. Click ‘Add to basket’ followed by ‘Continue to basket’

3. Click ‘Checkout’ and complete your purchase

How do I claim a refund?

Visit and complete an online refund application form or write to Ticket Plan at TicketPlan Administration Service, Leigh House, Broadway West, Leigh On Sea, Essex, SS9 2DD in order to request a refund application form as soon as reasonably possible after becoming aware of circumstances that may lead you to request a refund.

Seating Plans

PAH and Ticket Protection