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Accessibility

Everyone is welcome at Town Hall and Symphony Hall, and we will do whatever we can to ensure that you have an enjoyable visit.


Need help booking tickets?

We have a dedicated phone number for disabled visitors. To book tickets or enquire about facilities, please call 0121 780 4949.

You can also email us at boxoffice@thsh.co.uk to request tickets, and we’ll contact you to complete your booking. Please do not send credit card details via email.

Hearing impaired patrons can call the Box Office minicom line on 0121 644 6140.


Take A Look Around

We know that sometimes the best way to prepare for a trip is to have a look around, that's why our friends at Autism West Midlands created this fantastic interactive Google street view. Explore both venuesall the way from the street to the stage, ahead of your visit from the comfort of your home.

SYMPHONY HALL



TOWN HALL



Assisting Companion tickets

If you need the assistance of a companion to attend an event, you’re entitled to a free companion ticket as part of our Access Scheme.

Assisting Companion tickets are available for the majority of Town Hall and Symphony Hall events. However, there is a limit on the number available for each show, so we advise you to book early where possible.

Please use the dedicated phone line for disabled patrons (0121 780 4949) when booking your tickets so we can discuss your needs.

To be eligible for free Assisting Companion tickets, please join our Access Scheme by completing the appropriate form:


Patrons in wheelchairs & with mobility difficulties

Wheelchair Seating

Town Hall and Symphony Hall are accessible to wheelchair users, and there are various positions where you can sit.

We are very aware that we can offer wheelchair seats/positions only in selected parts of our venues because of the seating configurations. As we appreciate that these seats may not be in your preferred areas, we guarantee you the best available wheelchair seat/position at the lowest possible price.

It is very helpful to know whether you prefer to transfer from your wheelchair to a seat or remain in your wheelchair for the performance. If you need to borrow a wheelchair to transfer from the main entrance to your seat, please ask a member of staff when you arrive.

Step-Free Access

Lifts are available to access the upper levels of Symphony Hall, but there are steps in the auditorium on all Levels, including the Stalls.

In Town Hall there are stairs when you enter the Circle, and you need to descend these for all rows except A. If you need flat access to your seat please ask when booking.

Accessible Toilets

Accessible toilets are available on Levels 3, 5 and 5a of Symphony Hall and on all levels at Town Hall. Please note that there is no accessible toilet on Level 4 of Symphony Hall, although lifts are available for easy access to other levels. Some toilets at Symphony Hall require a RADAR key – please ask a member of staff if you do not have your own RADAR key.


Visually impaired patrons

Guide dogs are very welcome. You can keep them with you in the auditorium during the event, or we will be happy to look after your dog in the foyer while you enjoy the performance.

Please ask a member of staff if you would like help getting to your seat.

To browse upcoming events, request a free What’s On CD guide. Call 0116 249 8839 or write to: VISTA Sound Services, 2 Rutland Close (off Gwendolen Road), Leicester Forest East, LE3 3PW


Hearing impaired patrons

Town Hall is equipped with an induction hearing loop. You will need to switch your hearing aid to the T position to make use of this system.

Symphony Hall is equipped with an infrared hearing enhancement system, which you can use in conjunction with a hearing aid or with earphones. In both cases you will need a receiver to use the system. You can borrow a receiver free of charge from the cloakroom near to the Box Office.


Relaxed Performances

Relaxed performance guide
833.47 KB PDF

Drop-off & parking for disabled visitors

We offer parking and drop-off/collection facilities for disabled visitors and Blue Badge holders. You need to book this at least 24 hours before your visit – please contact the Box Office on 0121 780 4949 or email boxoffice@thsh.co.uk. We’ll need your Blue Badge details, vehicle registration number, concert date, contact name and telephone number.

Additional free disabled parking is available on Level 9 of the North Car Park in the Barclaycard Arena.

For detailed information about Blue Badge parking in Birmingham, please visit Birmingham City Council’s Blue Badge parking page or call 0121 303 6644.