Everyone is welcome at Town Hall and Symphony Hall, and we will do whatever we can to ensure that you have an enjoyable visit.
Need help booking tickets?
We have a dedicated phone number for disabled visitors. To book tickets or enquire about facilities, please call 0121 780 4949.
You can also email us at firstname.lastname@example.org to request tickets, and we’ll contact you to complete your booking. Please do not send credit card details via email.
Take A Look Around
We know that sometimes the best way to prepare for a trip is to have a look around, that's why our friends at Autism West Midlands created this fantastic interactive Google street view. Explore both venues all the way from the street to the stage, ahead of your visit from the comfort of your home.
Assisting Companion tickets
If you need the assistance of a companion to attend an event, you’re entitled to a free companion ticket as part of our Access Scheme.
Assisting Companion tickets are available for the majority of Town Hall and Symphony Hall events. However, there is a limit on the number available for each show, so we advise you to book early where possible.
Please use the dedicated phone line for disabled patrons (0121 780 4949) when booking your tickets so we can discuss your needs.
To be eligible for free Assisting Companion tickets, please join our Access Scheme by completing the appropriate form:
BSL Interpreted shows
Where possible and applicable, we try to work with visiting artists and promoters to have BSL interpreted performances of shows with our interpreter Clare Edwards. Where BSL interpreted performances or pre-concert talks are available, they will be listed on individual show pages.
Patrons in wheelchairs & with mobility difficulties
Town Hall and Symphony Hall are accessible to wheelchair users, and there are various positions where you can sit.
We are very aware that we can offer wheelchair seats/positions only in selected parts of our venues because of the seating configurations. As we appreciate that these seats may not be in your preferred areas, we guarantee you the best available wheelchair seat/position at the lowest possible price.
It is very helpful to know whether you prefer to transfer from your wheelchair to a seat or remain in your wheelchair for the performance. If you need to borrow a wheelchair to transfer from the main entrance to your seat, please ask a member of staff when you arrive.
Lifts are available to access the upper levels of Symphony Hall, but there are steps in the auditorium on all Levels, including the Stalls.
Accessible toilets are available on Levels 3, 5 and 5a of Symphony Hall and on all levels at Town Hall. Please note that there is no accessible toilet on Level 4 of Symphony Hall, although lifts are available for easy access to other levels. Some toilets at Symphony Hall require a RADAR key – please ask a member of staff if you do not have your own RADAR key.
Visually impaired patrons
Guide dogs are very welcome. You can keep them with you in the auditorium during the event, or we will be happy to look after your dog in the foyer while you enjoy the performance.
Please ask a member of staff if you would
To browse upcoming events, request a free What’s On CD guide. Call 0116 249 8839 or write to: VISTA Sound Services, 2 Rutland Close (off Gwendolen Road), Leicester Forest East, LE3 3PW
Hearing impaired patrons
Town Hall is equipped with an induction hearing loop. You will need to switch your hearing aid to the T position to make use of this system.
Symphony Hall is equipped with an
Relaxed PerformancesRelaxed performance guide
Symphony Hall Disabled Parking:
Once booked, Symphony Hall Disabled Parking is located located in Bay B.
Bay B is located at the back of the ICC building next to the Prince of Wales Pub and is accessible from Cambridge Street via the gated entrance.
Symphony Hall Disabled & Coach drop-off facilities:
Due to extensive building work in Centenary Square we are no longer able to offer a drop-off facility at the main entrance to the Symphony Hall. A KAP Officer will be available at the KAP barrier for all Symphony Hall concerts and will be able to direct customers to suitable alternative drop-off areas.
Town Hall Disabled Parking:
Once booked, Town Hall Disabled Parking is located at the side of the Town Hall. Please visit http://www.paradisebirmingham.co.uk/access/ for further information about the road works and how this may affect your travel.
Town Hall Coach drop-off:
Town Hall does not have a coach drop off facility. The closest road where coaches can drop off is Hill Street.
Please note: Blue Badge parking and drop-off requests are only available 90 minutes in advance of each performance. The facility for Symphony Hall bookings is manned by the ICC Security team. If there is no Security member present during this time then please ring the buzzer.
Parking for disabled visitors
We offer parking facilities for disabled visitors and Blue Badge holders. This can be arranged at the time of your original booking and must be done at least 24 hours before your visit. Subject to availability. Please contact the Box Office on 0121 780 4949 or email email@example.com. We’ll need your Blue Badge details, vehicle registration number, concert date, contact name and telephone number.
Additional free disabled parking is available on Level 9 of the North Car Park in the Barclaycard Arena.
For detailed information about Blue Badge parking in Birmingham, please visit Birmingham City Council’s Blue Badge parking page or call 0121 303 6644.