Keeping You Safe

The music charity responsible for Town Hall and Symphony Hall are looking forward to welcoming you back to Birmingham's iconic concert halls. We have put a number of new safety measures in place to ensure you have a safe and enjoyable experience. On this page, you can find out more about these safety measures along with what to expect during your next visit. 

This page will be updated regularly, following the latest government advice and guidance.

Last updated: 20 November 2020


Thsh Book Online

Advance online booking only and Reduced Capacity

In order to minimise contact, bookings are only available online. Tickets will be sent to you by e-mail to show on your smart phone or tablet device. If you do not have access to either, please print the tickets and bring them with you. No pre-printed tickets will be sent out or available to collect from the Box Office. Please do not visit the Symphony Hall if you do not have a valid ticket booking. 

The maximum number of tickets per booking is six tickets, as per government guidelines. You must only make multiple ticket purchases in a single booking for people who are included in your own household or support bubble. Seats will be socially distanced between groups, but if you book three tickets in one transaction, those three seats will be allocated together as one group. 

In order to maximise the potential seating available in the hall for any one performance, and with a limited capacity available through socially distanced seat spacing and the need to separate households, your regular Season Package seats may not be available. 

For access tickets please email boxoffice@thsh.co.uk where a member of our team will take your booking via email.

If you feel unwell or have a high temperature, please do not attend the Symphony Hall. 

If you feel unwell prior to attending a concert for which you have tickets, please do not attend and e-mail boxoffice@thsh.co.uk who will be happy to credit the value of your tickets to your account so that you can use it on future ticket purchases.

Thsh Social Distancing

Social Distancing and Facilities

A staggered entry system into the Halls will be in place, as designated by the specific time on your ticket, in order to maintain social distance and your safety. Please aim to arrive for these times.

To ensure the safety of staff and audience members, a clearly signed one-way system must be adhered to in all spaces. Please be mindful to follow this signage and maintain a two-metre distance from anyone not in your household/support bubble, until you take your seat in the auditorium. 

Capacity of lifts and toilets will be limited and monitored to ensure safety – we appreciate your patience and understanding whilst waiting in the socially distanced queuing system.

Symphony Hall 

The Mall will not be open to the general public throughout this time.

The Hall will only be accessible via the entrance on Centenary Square, from one hour before each performance. The Brindley Place entrance will not be accessible. 

No refreshment facilities will be open within the Mall. You are welcome to bring your own bottled water, which may be consumed in the Hall.

If you need to use the toilet facilities this will be possible before and after the performance (Please note there will be no interval), however, due to the Making An Entrance project toilets on Level 4 are still under construction. All patrons for this level are advised to use the facilities in the ICC Mall, past the Cloakroom.

Cloakroom facilities will not be in use during this time, and we ask that you only bring minimal items and small bags into the Hall, that will fit under your allocated seats.

Thsh Face Mask

Face coverings required (exemption excluded)

Except for those with exemption from wearing a face covering for health reasons, masks must always be worn in all areas of the venue (including foyers, lifts, toilets and the Hall itself), before, during, and after the performance.

Please note that some reasons for exemptions are not always visible.

Thsh Sanitiser

Hand sanitising stations & enhanced cleaning

On arrival, please use the hand sanitising station provided. There will be additional freestanding and wall-mounted hand sanitising stations throughout the foyers for your use. Extra points will be positioned at Lifts.

Before and after each performance we will be cleaning chairs and touch points within the auditorium, and in all public areas including toilets.

Thsh Nhs Covid 19

NHS Test and Trace 

Participation in the NHS Test and Trace scheme is compulsory. The details of the named booker provided during the booking process will be shared with the NHS if required in order to adhere with this scheme.

NHS Test and Trace will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087 

NHS Test and Trace:

  • ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus
  • helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus 

If you are contacted by NHS Test and Trace, it's because you have been in close contact with someone who has tested positive for coronavirus

You will be alerted by NHS Test and Trace if you have been in close contact with someone who has tested positive for coronavirus. The alert will usually come by text, email or phone call. You should then log on to the NHS Test and Trace website, which is normally the easiest way for you and the service to communicate with each other – but, if not, a trained call handler will talk you through what you must do. Under-18s will get a phone call and a parent or guardian will be asked to give permission for the call to continue.

The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you’re at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.

The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy.