At Town Hall Symphony Hall, we aim to deliver the highest quality of customer service at all times. We welcome feedback, both positive and negative, as it helps us to continuously monitor and develop our procedures in order to improve your experience.

Please complete this form if you have recently attended an event at Town Hall or Symphony Hall and your feedback requires a response. All formal customer feedback should be communicated by the person who purchased the tickets. Please quote your account number reference in any correspondence.

You can contact us by email at or you can write to us at:

Customer Feedback
Symphony Hall
Broad Street
Birmingham B1 2EA

THSH aims to respond to most feedback within 10 working days. If a response requires more time we will let you know.

What happens next?

All feedback will be passed on to the relevant heads of department for their consideration and, where necessary, a response. All responses are co-ordinated by our Customer Feedback Administrator. If your feedback requires a formal reply, we will aim to write an email (or letter) within 10 working days of receipt.

Where a situation requires further investigation, we will aim to acknowledge receipt of your feedback within 5 working days, and provide a full response within 10 working days.